Kaizen Services

The Kaizen Services training program addresses the continuous improvement of service departments. Its main goal is to increase the focus on the client and on what represents true added value.
This program allows attendees to understand the application and implementation of continuous improvement, as well as its potential benefits.

Goals

• Prepare attendees to implement Improvement Projects in Services and Support Areas

• Understand the benefits of continuous improvement in transaction areas

• Enable attendees to design and implement improvement solutions for transaction processes

• Get to know successful case studies of applying Kaizen Lean to services

kaizen-event-program

• MUDA (waste) Model in services – Total Service Management Model

- Process Flow

- Workflow Design

- Standard Work

- Low Cost Automation

- Quality in Processes

- 3C

- Problem Solving

- Auto-quality Matrix

• Simulation Exercises

Kaizen Events
Date18-18. červen
LanguageEnglish
Price499 CAD
Location

Calgary

Canada

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Kontakt

Kaizen Institute s.r.o.
Vinohradská 93
CZ-120 Praha 2

Tel. +420 736 620 849

E-mail:czech@kaizen.com

Kaizen Institute Consulting Group

Global Operations
Europe / Middle East / Africa
Bahnhofplatz
Zug 6300 Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89

 

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