Kaizen Services

The Kaizen Services training program addresses the continuous improvement of service departments. Its main goal is to increase the focus on the client and on what represents true added value.
This program allows attendees to understand the application and implementation of continuous improvement, as well as its potential benefits.


• Prepare attendees to implement Improvement Projects in Services and Support Areas

• Understand the benefits of continuous improvement in transaction areas

• Enable attendees to design and implement improvement solutions for transaction processes

• Get to know successful case studies of applying Kaizen Lean to services


• MUDA (waste) Model in services – Total Service Management Model

- Process Flow

- Workflow Design

- Standard Work

- Low Cost Automation

- Quality in Processes

- 3C

- Problem Solving

- Auto-quality Matrix

• Simulation Exercises

Kaizen Events
Date18-18. červen
Price499 CAD



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Kontaktujte nás:



Kaizen Institute CZ s.r.o.
Roháčova 145/14

Tel. +420 737 289 165


Kaizen Institute Consulting Group

Global Operations
Europe / Middle East / Africa
Zug 6300 Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89


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