Kaizen Customer Experience

This course teaches how to know the Voice of Customer, creating awareness about potential opportunities for current or future improvements in the services/products.


• Understand the importance of Continuous Improvement in the identification of opportunities in the services / products offered;

• Identify how the customer sees the organisation, putting the interactions with the company in a broader context of clients activities and goals;

• Learn tools for greater customer retention and increased market share;

• Know success stories in the Kaizen Lean application in customer service.


• Lean Management in Services

• Market Segmentation

• Client Experience Mapping

• Voice of Customer

• Customer Environment Design

• Improved Customer Interaction

• Follow up

• Simulation Exercises

• Case Studies

Kaizen Events
Date04-04. červenec
Price200 EUR



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Kaizen Institute CZ s.r.o.
Roháčova 145/14

Tel. +420 737 289 165


Kaizen Institute Consulting Group

Global Operations
Europe / Middle East / Africa
Zug 6300 Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89


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