Kaizen Customer Experience

This course teaches how to know the Voice of Customer, creating awareness about potential opportunities for current or future improvements in the services/products.

Goals

• Understand the importance of Continuous Improvement in the identification of opportunities in the services / products offered;

• Identify how the customer sees the organisation, putting the interactions with the company in a broader context of clients activities and goals;

• Learn tools for greater customer retention and increased market share;

• Know success stories in the Kaizen Lean application in customer service.

kaizen-event-program

• Lean Management in Services

• Market Segmentation

• Client Experience Mapping

• Voice of Customer

• Customer Environment Design

• Improved Customer Interaction

• Follow up

• Simulation Exercises

• Case Studies

Kaizen Events
Date04-04. červenec
LanguageEspañol
Price200 EUR
Location

Barcelona

Spain

Click the basket to register
0
My Basket

Newsletter přihlášení k odběru

Zadejte svůj email k odběru

Sledujte nás

GlKaizen Global Facebook Page ČRKaizen ČR a SR Facebook

 

Kontaktujte nás:

 
 
 
 

Kontakt

Kaizen Institute CZ s.r.o.
Roháčova 145/14

Tel. +420 737 289 165

E-mail:cz@kaizen.com

Kaizen Institute Consulting Group

Global Operations
Europe / Middle East / Africa
Bahnhofplatz
Zug 6300 Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89

 

Klienti Kaizenu

Add as many pictures to the cell bellow
 phlips kaizen clientEcolab Kaizen ClientPfizer Kaizen ClientBosh Kaizen ClientVolkswagen Kaizen ClientContinental Kaizen Client